Easy read is on
Turn off easy read
Scroll Down
A man thinking and looking at a piece of paper

We know the NDIS can be hard to understand.

A person raising their hand. Above them is a speech bubble with a question mark.

We’ve answered some questions we get asked a lot.

A woman holding a sign that has the word FAQ written and a question mark

We call them Frequently Asked Questions (FAQs).

Scroll Down

Questions about applying to the NDIS

How do I apply for the NDIS?

Phone icon

You can call 1800 800 110 and ask to apply for the NDIS.

An access request form

This is called an Access Request.

A man sitting and using a laptop

You can also:

Can you help me apply to the NDIS?

Yes, we can.

A person wearing a badge with LAC written and a location pin next to them

We can help you find a Local Area Coordinator (LAC).

A woman pointing and explaining a booklet to a man

A LAC is someone who can help you understand and use the NDIS.

A woman sitting down using a laptop. A support worker leans over helping.

We can also help you fill out your Access Request Form.

How do I know if I can apply for the NDIS?

A man sitting and using a laptop

You can take a test to find out if you’re eligible.

A woman smiling with her thumb up. Above her is the word ndis.

If someone can take part in the NDIS, we say that they are eligible.

Mouse click icon

You can find the ‘Am I eligible?’ test on the NDIS website.

An access request form

You can also send the NDIS your Access Request Form.

A woman holding a book and reading it

The NDIS will:

  • look at your answers
  • tell you if you are eligible.

Why do I need a service agreement?

An agreement form with a symbol of two hands shaking

A service agreement is a written agreement between you and your service provider. It explains:

  • the supports you will use
  • how your service provider will give you those supports
  • how much the supports cost.
Two people smiling at each other and shaking hands

It clearly tells you what you and your provider have agreed to.

What do I do if I think my NDIS plan is wrong?

A person wearing a badge with LAC written and a location pin next to them

If you want to change your NDIS plan, you should talk to your Local Area Coordinator (LAC).

A woman pointing and explaining a booklet to a man

A LAC is someone who can help you understand and use the NDIS.

A woman using a tablet and explaining something to another woman

You can also talk to your NDIS planner.

A page with the word plan and a search symbol

Your NDIS planner helps you make your NDIS plan.

A woman pointing at herself with her other hand raised. Above her are 3 symbols including the word goals, a support worker helping someone, and a dollar symbol.

An NDIS plan is a document that includes information about:

  • you and your goals
  • what supports you need
  • the NDIS funding you will get.
Two people. One woman has her arm around another woman to support her. The other woman is holding a tablet.

Or you can talk to your Support Coordinator.

A woman pointing at herself with the other hand raised. Above her is a symbol of a person reading a book with the other person holding them for support.

Support Coordinators help people with disability who use the NDIS manage their supports and services.

Scroll Down

Questions about NDIS plan funding and support

A person looking to the side and showing their brain. A plus symbol is in front of them.

Is mental illness covered under the NDIS?

A man smiling with his thumb up

Yes. People with a psychosocial disability can use the NDIS.

A person looking worried. Next to them are two speech bubbles including a person looking to the side and showing their brain, and a person pushing in a wheelchair.

A psychosocial disability affects your mental health.

Two people looking to the side showing their brain. One has a plus symbol in front of them and the other has a person pushing in a wheelchair. Between them is an arrow pointing both ways and a cross.

But not everyone with a mental health problem has a psychosocial disability.

A document with a list of rules on it.

People with psychosocial disability must meet the NDIS Access Requirements.

NDIS Access Requirements are the rules you need to meet to join the NDIS.

Mouse click icon

You can find out more about NDIS Access Requirements on the NDIS website.

Can I choose what’s in my NDIS plan?

A woman pointing at herself with her other hand raised. Above her are 3 symbols including the word goals, a support worker helping someone, and a dollar symbol.

Your NDIS plan is a document that includes information about:

  • you and your goals
  • what supports you need
  • the NDIS funding you will receive.
A page with the word plan and a search symbol

Your NDIS planner will help you make your NDIS plan.

A person pointing up at the word goals

You need to tell them what your goals are.

A support worker explaining something to a man. Above them is a dollar symbol, a page with the word plan, and a person pointing up toward their goals.

They will add funding to your plan so that you can reach your goals.

Your goals need to be:

A pair of weight scales with a thumbs up symbol in front
  • reasonable – if something is reasonable, it is fair and sensible
A woman pointing at herself with her other hand raised
  • necessary – if something is necessary, you need it to live your best life.

How long does my plan last for?

A calendar with 12 to 36 months written

Your plan can last from 12 to 36 months.

A man pointing up to ask a question. Above him is plan form with a search symbol.

You can also ask for a review during this time if you need to.

A woman thinking and reading a booklet

A review is when you check to see what:

  • works well
  • could be better.

What happens if the funding runs out before my NDIS plan ends?

A woman pointing at herself with her other hand raised. Above her are 3 symbols including the word goals, a support worker helping someone, and a dollar symbol.

Your NDIS plan is a document that includes information about:

  • you and your goals
  • what supports you need
  • the NDIS funding you will get.
Two people. One woman has her arm around another woman to support her. The other woman is holding a tablet.

Your Support Coordinator can support you with a review of your NDIS plan before your funding runs out.

Can I swap money between my budgets?

Two people. A man is helping explain a book to the other man.

Yes. Talk to your Support Coordinator to find out how.

Scroll Down

Questions about genU and the NDIS

What NDIS supports do you provide?

Two people sitting on a couch. A support worker is explaining paperwork to another person.
Occupational Therapy

Occupational Therapy helps you find ways to do everyday tasks.

A woman pointing at herself thinking. Two people in speech bubbles. A man has his hand raised and a woman has her hand on her chest.
Support Coordination

Support Coordination can help you manage the supports and services in your NDIS plan.

A person smiling with a briefcase next to them
Employment Pathways

Our Employment Pathways services can help you build your job-related skills.

A woman is pointing toward herself with her other arm raised. Above her is a briefcase with a search symbol in front of it.
School Leavers Employment Support (SLES)

SLES is for Year 12 students with disability who:

  • aren’t ready to start looking for a job right away
  • need help to work out what job would be right for them.
A group of people in front of a building and house
genU Participate

Our genU Participate programs help you take part in the community.

A person smiling wearing a backpack and walking through a park
genU Adventure

You’ll get to take part in adventure activities, such as:

  • cycling
  • kayaking
  • bushwalking
  • surfing.
A game controller
genU GAMER

You’ll get to take part in gaming activities, such as:

  • board games
  • video games
  • role playing games, like Dungeons and Dragons.
Two people sitting down. A support worker is helping a woman
Individual Support

Our Individual Support includes 1-on-1 support for daily life.

A house
Accommodation

Our Accommodation options includes:

  • short-term respite – when someone takes a break from caring for a person with disability
  • Supported Independent Living (SIL) – help with day-to-day tasks around your home so you can:
    • do more things for yourself
    • learn new skills
  • rental options where you can have independence.
A person has their arms up in the air and they have two thumbs up. Next to them is a flag with a tick.

When you have independence, you are in control of:

  • your own life
  • the choices that you make.
What does a genU Support Coordinator do?
A woman pointing at herself thinking. Two people in speech bubbles. A man has his hand raised and a woman has her hand on her chest.

Our Support Coordinators can help you connect to the supports you need.

A man thinking and pointing his finger on his chin. Above him is a dollar symbol.

They will also help you talk to providers about:

  • their services
  • how much they cost.
A page with the word plan and a search symbol

Your genU Support Coordinator will help you get the most from your NDIS plan.

What is the difference between registered and non-registered providers?
A woman holding a providers form and pointing at it

Registered providers are on a list of providers who can offer services in the NDIS.

A woman holding a providers form. Above her is a cross symbol.

Non-registered providers are not on this list.

A woman thinking. Above her is a to-do list form.

There are things registered providers must do to stay on this list.

Two symbols including a badge with the word safe, and a ribbon with a tick symbol

This makes sure that you get services that are:

  • safe
  • good quality.
A woman pointing at herself with her other hand raised. Above her are 3 circles and a hand pushing the middle one.

Quality is about receiving good services that:

  • meet the needs of people with disability
  • give people with disability choice and control.
A woman holding a providers form. Above her is a cross symbol.

You can use non-registered providers if you want to.

But your NDIS plan needs to be:

A support worker helping a woman with paperwork. Above them is a dollar symbol and a plan form.
  • Plan Managed
    If your plan is plan-managed, you pay someone to look after your funding.

or

A woman is looking down and opening up her wallet. Above her is a plan form.
  • Self-Managed
    If you self-manage your plan, you:

    • manage all or part of your funding
    • choose what supports you use to reach your goals.
A woman smiling, holding a clipboard and writing on it

If you are Agency Managed, this means that the National Disability Insurance Agency (NDIA) manages your funding for you.

A woman pointing to the word ndis

The NDIA runs the NDIS.

A woman holding a providers form and pointing at it

If you are Agency Managed, you can only use registered providers.

Scroll Down

Questions about using supports

Will my support change next year?

A woman pointing to the word ndis

The National Disability Insurance Agency (NDIA) runs the NDIS.

A plan form with a search symbol

They will do a review of your NDIS plan.

A woman thinking and reading a booklet

A review is when you check to see what:

  • works well
  • could be better.

You might need to give the NDIA information about:

A woman point at herself and holding her other hand up. Behind her are two symbols of a hand holding a spinning wheel.
  • the supports and services you use
A person pointing up at the word goals
  • how your supports and services are helping you reach your goals
Person helping another person with a book.
  • if you need more support to reach your goals.
A man reading a book. Above him is a dollar symbol.

The NDIA will use this information to work out if you need:

  • more funding
  • less funding
  • the same amount of funding.