Payment portal
As part of genU’s commitment to continuous improvement, we have recently launched a new Payment Portal which enables invoice-recipients to:
- View and pay invoices
- View account statements and balances (i.e. any amounts owing).
Prior to logging in for the first time, you need to register. To do this, you need:
- An invoice dated from 1st March 2024 which contains your customer number and invoice number
- An email address
- Your phone and phone number.
You will be taken to the payment portal where you can register and log in.
If you have already registered, you can simply log in.
Need help?
Check out these how-to guides for step-by-step instructions on how to register, log-in and use the Payment Portal.
1. How to register for the genU Payment Portal
2. How to log in to the genU Payment Portal
3. How to pay my bills using a debit or credit card
4. How to pay bills using direct debit
6. How to update my contact information
7. How to update my card details
8. How to update my bank details
9. How to display my account statement
For additional support regarding the genU Payment Portal and queries regarding your invoices and account balance, please contact our Accounts Receivable Team via AR@genu.org.au or call (03) 5277 8892.
Invoices
As part of genU’s commitment to continuous improvement, we have recently updated some of our systems. Please be advised that our invoices now look different, however all payment and invoice details remain unchanged.
Please see below for a sample of the new invoice format. For any questions or queries, please contact our Accounts Receivable Team via AR@genu.org.au or call (03) 5277 8892.
