Psychosocial Recovery Coach

Supporting you to take control of your life

A Psychosocial Recovery Coach provides specialist mental health support. A Recovery Coach will support you to manage the complex challenges of day-to-day life and access supports that enable your independence while you’re on your recovery journey.

At genU, we’ll support individuals with a psychosocial disability to have greater choice and control.

You will be encouraged to reflect on your own recovery journey and we’ll work collaboratively with you to plan the best way forward. 

Psychosocial disability is a term used to describe a disability that may arise from a mental health condition.

Not everyone who has a mental health condition will have a psychosocial disability, but for people who do, it can be severe, longstanding and impact on their recovery. People with a disability as a result of their mental health condition may qualify for the NDIS.


Psychosocial Recovery Coaches will work with you and your family, carers or networks.

We’ll collaborate to design, plan, implement and review a recovery plan and implement your NDIS plan.

The Recovery Coach will provide you with support to increase your:

  • Independence
  • Social participation
  • Economic participation
  • Awareness of your choices and options
  • Informed decision making

Our Recovery Coaches are guided by the following Recovery Framework Principles to ensure we are responsive to the needs of participants living with a psychosocial disability.

  • Supporting personal recovery
  • Valuing lived experience
  • Supporting NDIS and mental health services working together
  • Supporting informed decision making
  • Being responsive to participants episodic and fluctuating needs
  • Building stronger recovery-orientated & trauma enforced supports

The focus of the Recovery Framework is to support personal recovery for people living with psychosocial disability. Supporting personal recovery means promoting hope that recovery is possible. It includes supporting a participant to make sense of their experiences and lead a life that has meaning for them.

Source: National Disability Insurance Scheme Psychosocial Disability Recovery-Oriented Framework 2021

Your recovery coach will:

  • Spend time with you, and people important to you, to get to know you and understand your needs.
  • Support you to find out about different services and supports, and how these can help you.
  • Help you get support from mental health services.
  • Help you better understand the NDIS and support you with the NDIS.

A Recovery Coach is similar to a support coordinator, but has specific mental health qualifications and/or lived experience of mental health and psychosocial disability. A recovery coach is trained to focus on the complexities that come with a psychosocial diagnosis.

For those who require Support Coordination, genU also offers this service:

Our Services