Aged Care Volunteer Visitors Scheme (ACVVS)

The Aged Care Volunteer Visitors Scheme (ACVVS) connects seniors with caring volunteers for regular visits, fostering social connections and reducing loneliness.

Fostering companionship and social connections

Maintaining social connections for our health and wellbeing, is particularly important as we age. Sadly, some seniors experience isolation and loneliness for a variety of reasons, which could be easily overcome with a regular visit from a friendly face. 

The Aged Care Volunteer Visitors Scheme (ACVVS) is a government-funded initiative that matches seniors in our community with compassionate volunteers who look forward to regular visits and fostering meaningful connections.  

What is the Aged Care Volunteer Visitors Scheme (ACCVS)?

The ACVVS is a free service that connects older people with caring volunteers for friendship and companionship.

We can support you to improve your social connections by matching you with a friendly volunteer for regular visits in-person, by phone, or online.

Volunteer visitors are matched with participants based on shared interests and location.

Your matched volunteer will visit you at your home at an agreed day and time on a regular basis. Visits are between 9am – 5pm, Mondays – Fridays.

Activities conducted during the visits will depend on your interests. They will be enjoyable for you and your volunteer. For example, you can:

  • have a cup of tea and a chat
  • take a walk
  • watch a favourite TV show together
  • read a book or newspaper
  • talk about shared hobbies or interests.

Volunteers are unable to provide personal care, domestic assistance, home maintenance or run errands. If you need additional support or services, Contact Us and we can help to set these services up for you. 

Frequently Asked Questions

Volunteer visitors are available to older people living in Victoria and Tasmania who are socially isolated and:

  • live in a Residential Aged Care Home
  • live at home and receive a Home Care Package
  • are on the waiting list/National Priority System for residential care or Home Care Packages.

Anyone can make a referral for an Aged Care Volunteer Visitor. genU accepts referrals from health professionals, family members and friends. Older people can also refer themselves.

If you or someone you know meets eligibility criteria, call 1300 558 368 or contact us via the form below. 

Volunteering is a great way to create meaningful connections in our community. By lending a helping hand to those who need it most you can also build valuable skills and experience.

Throughout your volunteering journey, you will receive dedicated support and guidance from our experienced volunteer team.

If you are keen to make a difference, view our current ACVVS volunteering opportunities and apply online.

Please note that our volunteer visitors are required to undertake background checks and induction training.

genU currently supports the ACVVS in Victoria and Tasmania.

Check out our current opportunities in our Volunteer Portal

Want to know more?

Call 1300 558 368 or fill in the form below and one of the team will be in touch shortly.