Our people

Dr Chelsea Tobin commenced as genU’s Chief Executive Officer (CEO) in February 2026.
 

Chelsea brings extensive experience across the social and community services sector, having led organisations in the children, youth and family services fields, as well as in the domestic and family violence sector. This leadership builds on a long-standing and accomplished career in the commercial and corporate sectors.
 

In her previous role as CEO of Safe Steps—Victoria’s 24/7 family violence response service and a national delivery partner for 1800RESPECT—Chelsea led a frontline organisation providing crisis response, residential accommodation, court support, and specialist services for people with disability. She has also served on the Board of Outlook Australia, a national disability organisation.
 

Chelsea holds a Bachelor of Commerce (Economics) and Arts (Psychology), Honours, and a PhD in Strategy.
 

She is a strong advocate for social justice and is deeply passionate about empowering communities and driving lasting, positive change.

Kelly Marshall joined genU's Executive in July 2024, following genU’s merger with Western Australia-based Activ.

Kelly brings extensive experience in financial management and corporate services, developed through senior leadership roles across the higher education and not-for-profit sectors in Australia and the United Kingdom. Her expertise spans financial strategy, governance, business transformation, and the delivery of sustainable organisational outcomes.

Prior to commencing at genU Kelly was the CFO for Activ Foundation where she led the organisation during the transition period for the merger with genU.

Kelly holds bachelor’s degrees in Health Science and Commerce, is a Certified Practicing Accountant (CPA), and is a graduate of the Australian Institute of Company Directors (AICD).

Passionate about the not-for-profit sector, Kelly is committed to delivering high-quality, values-aligned business solutions that support genU’s purpose and enable positive outcomes for the communities it serves.
 

Brooke Draper was appointed genU Chief Operating Officer in September 2024 following genU’s merger with Western Australian-based Activ.

Prior to this, Brooke had been the Activ Chief Operating Officer since November 2023 and Head of Strategic Operations at Activ before that.

Brooke has extensive leadership and management experience in the disability sector, with previous roles at Ability WA, Mission Australia and YMCA, and a wealth of strong associations and relationships across the community services sector.

Louise Khallouf commenced with genU in March 2026.

Louise brings more than 25 years of senior People and Culture and Human Resources leadership experience across complex, multi-site organisations in Australia, New Zealand and the UK. She has deep expertise in workplace relations, safety, organisational culture, leadership development, performance management, and strategic workforce planning, with a strong focus on building capable and engaged teams.

Throughout her career, Louise has led large people functions through periods of organisational change, industrial complexity, and business transformation. Her experience spans senior leadership roles at Vinnies Victoria, VetPartners ANZ, Junior Adventures Group, Dunlop Flooring, Methodist Ladies' College, Toyota Motor Corporation Australia, Boeing, Wilmar Sugar, Asahi Beverages, Melbourne Water, Qenos, and Wilson Parking. She is recognised for her evidence-based approach, strong stakeholder engagement, and pragmatic decision-making.

Louise holds a Master of Workplace Law and is a graduate of the Australian Institute of Company Directors (AICD).

Passionate about creating workplace environments where people can thrive, Louise is committed to strengthening workforce capability, fostering a positive organisational culture, and ensuring employees are supported to deliver safe, consistent, and person-centred services.

Michael van Oudtshoorn was appointed genU Chief Marketing and Communications Officer in October 2024 as genU came together with Western Australian-based Activ.

Prior to this, Michael had been the Activ Executive Manager Marketing, Fundraising and Events since February 2022.

With over 20 years’ management experience in commercial and charitable marketing, Michael has a wealth of knowledge in strategic marketing, branding, fundraising, lotteries, philanthropy, donor relations and leadership.

Michael is passionate about the adoption of cutting-edge marketing and management practices in the charitable sector to drive efficiency and profitability leading to a greater purpose-led community impact.

Michael holds an MBA and a Bachelor of Business and is also a WA State Committee Member of the Australian Marketing Institute.

Sue Osman commenced with genU's MatchWorks team in March 2014 and was appointed the Group - Executive role in July 2026.
 

Sue has dedicated her career to Employment Services since the privatisation of the Commonwealth Employment Service (CES) in 1998. Throughout this time, she has held a range of operational, strategic and innovation leadership roles across both private and not-for-profit providers, leading national employment, disability employment and recruitment services. Passionate about driving meaningful change, Sue uses evidence, innovation and stakeholder insights to shape services, inform sector reform and deliver better outcomes for job seekers, employers and communities.
 

Her commitment to the sector is deeply personal. Growing up in a family dedicated to supporting vulnerable people, Sue witnessed firsthand the challenges many individuals face. Her parents operated an accommodation facility for more than 40 years, providing housing and support to people experiencing complex life circumstances. These experiences, combined with her early career in education and adult learning, shaped her belief that everyone deserves the opportunity, support and respect to achieve their goals and reach their potential.
 

She believes successful employment services are built on client choice, local employer needs and tailored support that recognises each person's unique circumstances. Throughout her career, Sue has built high-performing teams united by a shared purpose—to help individuals secure meaningful employment, support employers to find the right talent, and create stronger communities through positive social impact.

Following senior leadership roles in MatchWorks, genU Training, and most recently genU Programs and Businesses, Lisa Abbott was appointed Executive General Manager - Businesses in July 2026.
 

Lisa brings extensive leadership experience across education, employment services, transformation, social enterprises, and community programs. With a background spanning retail, international education, and social services, she has built her career around empowering people, strengthening communities, and delivering sustainable outcomes.
 

Since joining the organisation, Lisa has held a range of leadership roles across genU and its businesses, driving innovation, growth, and organisational performance. She led genU Training through a significant period of transformation, delivering a successful brand refocus, revenue diversification initiatives, and a learner-centred strategic plan. She later joined the Transformation team, supporting major organisational initiatives and business improvement programs.
 

Most recently, Lisa served as National Manager Programs, leading a diverse portfolio including Participate, Social Enterprises, Employment Pathways, and Health & Wellbeing. In this role, she championed commercially sustainable service models, operational excellence, and customer-focused innovation.
 

Passionate about collaboration and integrated service delivery, Lisa is committed to building high-performing teams that balance commercial success with social impact, ensuring sustainable outcomes for customers, communities, and the organisation.

Mia Huntley joined Activ in March 2024 and became part of genU's Executive following the merger of Activ and genU. She was appointed Group Executive - Clinical Quality and Safeguarding in July 2026.

Mia brings extensive clinical and leadership experience across the disability, health, and community services sectors. Beginning her career as a Speech Pathologist, she developed expertise supporting people with complex needs before progressing into senior leadership roles across government and not-for-profit organisations.

With the introduction of the NDIS, Mia expanded her focus from clinical practice to service delivery leadership, most recently leading Home and Daily Living services in Western Australia. She has extensive experience leading multidisciplinary teams and delivering high-quality, person-centred supports in complex service environments.

Mia is recognised for her expertise in clinical governance, quality, safeguarding, and service excellence, ensuring services remain responsive to client needs while meeting contemporary standards and compliance requirements.

Passionate about improving outcomes for the people and communities genU serves, Mia is committed to fostering a culture of quality, safety, and continuous improvement.

Joined: 2022

Ingrid is an experienced Non-Executive Director and board chair for more than 20 years.
She has over 30 years’ experience in the health services sector, including senior executive roles in both public and private hospitals and is a former CEO and business owner of aged care businesses.
Her advisory consulting business provides executive mentoring and other services to the health and aged care sectors across Australia.  
Ingrid is also Chair of Kikada Lane Dental. She also holds a non-executive director position with a private dental start-up. 

Joined: 2024

Trevor is a professional Company Director with over 20 years’ experience on a wide range of Boards, following a senior executive career in financial services with NAB. He is the former Chair of Activ Foundation and joined the genU Board on July 1, 2024, following the genU–Activ merger. 

A graduate of the Williamson Community Leadership Program, Trevor has spent 25 years actively supporting the community through mentoring NFP CEOs (Kilfinan Australia), promoting governance in regional Australia (AICD), and contributing to education, children’s health research, and local initiatives in Denmark, WA.

Trevor is also a Non-Executive Director of P&N Bank, Chair of its Risk Committee, and Chair of the AICD Regional WA Forum.

Trevor is genU’s Deputy Chair and Chair of the Finance, Risk and Audit Committee.

Joined: 2024
 

Elaine is a former CEO of G21 – The Geelong Region Alliance for 10 years, and previously Manager of Strategic Relations at Parks Victoria. She also served as Member for Geelong Province, holding roles as Parliamentary Secretary for Education and Environment.
She has held numerous governance roles including Deputy Chair of Barwon Water, Gforce Employment Solutions, and the Barwon South West Regional Development Australia Committee, as well as Director on the AWA
Alliance Bank, Northern Futures, and Independent Chair of the Geelong Port Community Advisory Committee.
Currently Deputy Chair of Ports Victoria and Non-Executive Director of both Gforce Employment Solutions and the IMPACT Institute.
Awarded a Member of the Order of Australia in 2020 for significant contributions to the environment and conservation.
Elaine is a member of the Chair of the Client Experience & Quality Committee. 

Qualifications:

• Australian Institute of Company Directors
• Diploma Education, Monash University
• Bachelor of Arts, Monash University

Joined: 2024

Michelle joined the Activ board in 2019 and was appointed as a genU Co-opted Director in July 2024 as part of the genU and Activ merger.
She has an executive background with deep digital and commercial experience, as a successful Managing Director and executive leader with News Corp in Australia and USA. Much of Michelle’s experience has been in very competitive markets with high rates of evolution, frequent disruption and complexity.
Michelle has held Non-Executive director board roles at Perth Airport, Pioneer Credit, Variety Children’s Charity and was Chair of Community Newspaper Group WA.
Michelle is the Chair of the Client Experience & Quality Committee and member of the People and Culture Committee.
 

Qualifications:

• Bachelor of Business from ECU
• Graduate of the Australian Institute of Company Directors

Joined: 2024

A compassionate leader with extensive experience and capability in legal, governance, risk and strategy. 

Kellie is currently General Manager Corporate Services and Company Secretary at public transport provider, Metro Tasmania. 

Current Non-Executive Director for Southern Cross Care, one of the largest aged care organisations in Tasmania.
She was a Board Director of Li-Ve Tasmania, a role she held for seven years until the merger with genU in July 2023.
Previous Chair of the Sexual Assault Support Service (SASS), she was also the Operations Manager of the Tasmanian Aboriginal Legal Service from 2022 to 2024.
Kellie has prior experience in executive and senior roles in higher education and telecommunications.
Kellie is a member of the Finance Risk and Audit Committee.

 Qualifications:

• Bachelor of Arts and Bachelor of Laws
• Graduate Diploma in Applied Corporate Governance
• Company Directors Course, Australian Institute of Company Directors

Joined: 2023
 

Music Therapist focused on Child Psychology and Special Education.
With over 25 years’ experience in Early Learning and Care (Childcare), Retirement Living, Financial Services and Leadership Consulting sectors.
Her roles have included senior positions in Operations, Internal/External Consulting, and Sales and Marketing.
She formerly worked as a Senior Executive for ASX-listed Stockland, in the Retirement Living business, and held senior roles with Egon Zehnder International and GE Capital.
Anna is a member of the Finance Risk and Audit Committee. 
 

Qualifications:

• Master of Business Administration
• Bachelor of Music Therapy
• Graduate Australian Institute of Company Directors Diploma

Joined: 2019
 

Graduate of Australian Institute of Company Directors, Jan joined the genU Board in October 2019.
She is an experienced senior executive with a legal and risk background who has worked in private and public practice.
Current Chief Commercial Officer at HBF Health, a not-for-profit health insurance provider.
Previous Executive General Manager in the healthcare sector at I-MED Radiology, a national diagnostic imaging organisation where she leads the Victorian and Tasmanian division.
Jan is also the Chair of the People & Culture Committee.
 

Qualifications:

• Bachelor of Law
• Master of International Law
• Bachelor of Arts (Psychology)
• Barrister & Solicitor of the High Court of NZ
• Graduate – Australian Institute of Company Directors
• Graduate – Wharton Business School, Executive Development Program

Joined: 2024
 

Daryl is the former CEO of Karingal, a position he held for 15 years.
He has held a number of board positions including Director and Company Secretary of Karingal Aged Care, Director of Vic West Community Telco, Member of the Geelong Strategy and Policy Committee, Chair of Geelong Otway Community Council for Western Victoria Primary Health Network, and Director of Bethany Community Support.
Daryl is a member of the Client Experience & Quality Committee and People & Culture Committee.
 

Qualifications:

• Master of Business Administration
• Bachelor of Business (Health Administration)
• Business Certificate of Accounting
• Graduate of the Australian Institute of Company Directors