Everyone should be happy, healthy and in control of their own life. 

It’s an ethos two genU Behaviour Support Practitioners, Liz Johnston and Mackenzie Crane, exemplify in every connection, from clients and families to carers and support organisations.

As part of the Allied Health team, Liz and Mackenzie demonstrate how genU can help others overcome challenges and improve their lives. 

Allied Health Operations Manager Lyndal Rickard said working collaboratively to develop individualised behaviour support plans and programs helped everyone involved create a safe and calm environment to allow people to thrive and reach their goals.

This is achieved through assessment and ongoing support aimed at: 

• improving quality of life
• reducing harmful or persistent behaviours of concern
• removing or minimising the need for the use of restrictive practices.

Liz joined the Behaviour Support Team in November 2023 as a Core Behaviour Support Practitioner and has recently transitioned to a Proficient Behaviour Support Practitioner. Liz has consistently gained high praise and positive feedback for the outcomes she achieves through her approach.

Liz feels fortunate to be part of an incredible, collaborative team of client-focused allied health professionals.

“I’m deeply passionate about supporting the spectacular young people, their families, and networks in my role here at genU,” Liz said. 

“I find great joy in promoting each young person’s strengths and celebrating their unique stories. 

“My focus is always on advocating for positive outcomes for the wellbeing of each child and teen that I have the privilege of working alongside.” 

One of her many strengths is ensuring every young person and family she supports feels seen, heard and empowered to thrive. She also combines genuine empathy with specialist expertise in mental health and neurodiversity.

“Liz is an authentic relationship builder and forges genuine and caring connections with participants and their support networks,” Lyndal said.

“Liz can identify each participant's unique abilities and strengths and this creates confidence to navigate challenges.”

As a pillar of support within the Allied Health team, Liz is known for her generosity, guidance, and unwavering dedication. 

“She’s a mentor to many, offering wisdom and encouragement that helps others grow both professionally and personally,” Lyndal said.

“Working with Liz is a true privilege – she brings not only expertise but also heart to her role, making a lasting difference in the lives of those around her.”

Mackenzie joined genU more than five years ago and from her early days as a Core Behaviour Support Practitioner to her current role as an Advanced Behaviour Support Practitioner, her professional journey has been nothing short of inspiring. 

Her growth has been marked by a deepening of knowledge, unwavering confidence, and a commitment to excellence that continues to uplift those around her.

“I love supporting participants to enhance their quality of life and independence by reducing restrictive practices and advocating for their rights,” Mackenzie said. 

Progressing to an Advanced Practitioner has been a fulfilling journey for Mackenzie.

“I’ve really enjoyed the opportunity to support new practitioners in developing their skills and sharing my passion for person-centred practice,” she said. 

“It’s also incredibly motivating to work in a team where everyone shares the same values and commitment to putting the participants at the centre of everything we do.”

Through her professional approach, Mackenzie integrates PBS principles with complementary approaches specialising in trauma-informed, neuro-affirming strategies tailored to each participant’s unique identity.

Her efforts and commitment have been acknowledged recently with Mackenzie achieving Advanced Practitioner status under the NDIS Quality and Safeguards Commission Positive Behaviour Support Capability Framework.

This was achieved through Mackenzie demonstrating deep clinical skills, ethical leadership, and a commitment to the reduction and elimination of restrictive practices.

“Mackenzie actively mentors and uplifts emerging practitioners, generously sharing her experience to build collective capability and strengthen team culture,” Lyndal said.

“Mackenzie is not only a skilled practitioner but also a cherished member of the Allied Health team. Her support and collaboration have made a meaningful impact across the board, fostering a positive and empowering environment for colleagues and clients.”

As Mackenzie continues to thrive at genU, Lyndal has no doubt that her future holds even greater achievements. 

“Her dedication and passion serve as a powerful reminder of what’s possible when talent meets opportunity – and her story is sure to motivate others to pursue their own paths with purpose and pride,” Lyndal said.

For anyone interested in a satisfying career, with a passion to help other’s lead their best lives, following in Liz and Mackenzie’s footsteps would be a worthwhile path.   

“What makes this role so rewarding is being able to make a real difference – empowering people to have more choice and control in their lives and helping create environments where they can truly thrive,” Mackenzie said. 

genU’s Behaviour Support team helps people and their networks understand behaviours, promote wellbeing, and improve your quality of life. 

Enhance the quality of your life with genU | Behaviour Support.