Behaviour Support

Behaviour Support

Be heard, understood, and valued

At genU, we believe you should be supported to be happy and healthy and to have control over your life.


Note: we currently offer Behaviour Support in Melbourne (CBD and surrounds) and in the Barwon Area (Geelong, Colac and Surf Coast), however if you are outside of this region we have the capacity to offer telehealth service delivery if appropriate.


What We Do

Sometimes people do things that are unsafe that mean they are left out of their community. These things are sometimes called “behaviours of concern”.

We believe that “behaviours of concern” are a sign that things are not going well in a person’s life.

Our job is to work with you and the people who support you to find out what is going on for you and why things aren’t going well. We will come up with a plan together to make sure that you are not left out of your community (if you want to be in it!). This plan will aim to empower you and your support network with the skills, supports, knowledge and opportunities you all want and need — allowing you to live the kind of life that is important to you.

At genU, we’re not about providing a cookie-cutter approach! We will work with you to make sure your plan suits you and is based on what is important to you and what you need.

Our team also has an important role in identifying the use of “restrictive practices”. A restrictive practice means anything that other people do to stop your behaviour in a way that limits your choices or movements. Our role is to stop or minimise these practices. Sometimes restrictive practices are needed for a short time to keep you safe, but we want to find better ways to keep you and others safe. Our goal is to make sure you have as much choice and control in your life as possible.

We will work with you and the people who support you to make sure your plan is on the right track. We don’t pretend that we’re the experts – we believe people are the experts of their own lives! But everyone needs help sometimes and we are just a temporary helping hand on your journey. Our team works with people of all ages, including children, adolescents and adults.

Our Standards

At genU, we take the quality of our service very seriously. We’re also accountable to the NDIS Quality and Safeguards Commission (the Commission). 

As a registered NDIS provider, genU adheres to all NDIS practice standards. We ensure we have up-to-date practices in line with any updates to these Standards.

Our Behaviour Support Practitioners are all well-qualified and registered with the Commission. All of us are lifelong learners who want to be the best version ourselves so that you get the best out of us!


The Commission has created five fact sheets about behaviour support.

They have been written with, and for, NDIS participants using Plain English.

The five participant fact sheets include:

  1. What is positive behaviour support
  2. Understanding your rights
  3. Choosing a specialist behaviour support provider
  4. What to expect from your specialist behaviour support provider
  5. What to do if you are not happy with your specialist behaviour support provider 

The fact sheets can help you to understand more about positive behaviour support and your rights. They explain what providers are meant to do. This will help you to make decisions about providers.

You can access the fact sheets, and more information about Behaviour Support with the NDIS, here.

Our Team

We believe in respect and communication, and our behaviour support team live our values every day.

We have built a team that you can trust, led with exceptional knowledge and experience. We’ve got diverse qualifications and professional backgrounds, so our team can think about your unique situation from all angles.

We also ensure our staff have access to regular and varied training. This keeps them up-to-date with the industry and ensures that we’re always on the front foot.

Behaviour Support

Zac Demopoulos

Senior Behaviour Support Practitioner

Zac Demopoulos

Senior Behaviour Support Practitioner

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Zac is a qualified Social Worker, with a Bachelor of Social Work from Deakin University. His career in community services spans over 10 years and has included multiple roles across out of home care, family and community services and disability. He has worked with people with a multitude of complex needs across their lifespan, from as young as two years old and up to end of life.

Zac has family and friends with various disabilities and has worked with some of our community’s most vulnerable people – and has seen the truly remarkable outcomes that can be achieved when people have the right support and opportunities to reach their goals.

Felicia O’Mahoney

Behaviour Support Practitioner

Felicia O’Mahoney

Behaviour Support Practitioner

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Felicia is a registered nurse and comes to Behaviour Support with a Bachelor of Nursing and Postgraduate Diploma in Mental Health Nursing.

After gaining extensive experience in the mental health sector, she commenced in the behaviour support/disability sector in 2020. She noticed a lot of crossover between mental health concerns and behaviours of concern and is passionate about reducing restrictive practices in both sectors.

Felicia works with autistic individuals and those with a dual diagnosis of mental illness and disability and complex trauma. She is passionate about Deaf Culture. She enjoys taking the journey with her participants understand the reasoning behind their behaviour together. She loves to see the small wins in building skills and increasing the participant’s quality of life.

Natalie Colosimo

Behaviour Support Practitioner

Natalie Colosimo

Behaviour Support Practitioner

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Natalie has a Bachelor of Applied Science (Psychology) from RMIT and is currently undertaking her Master of Social Work at Federation University.

Natalie worked as a behaviour interventionist working with autistic children before becoming a Behaviour Support Practitioner in 2021. Her field of interest is working with children and young adults, working with a wide range of techniques that can be used to support people to reach their goals and improve their quality of life.

Natalie works in behaviour support because it allows her to support and encourage continuous growth and development in everyone that she’s provided the opportunity to work with.

Allison Cooke

Behaviour Support Practitioner

Allison Cooke

Behaviour Support Practitioner

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Allison worked in the Education systems for 15 years before transitioning into community services, and holds a Bachelor of Education/Bachelor of Arts and Post Graduate Diploma of Psychology. She comes to behaviour support after having previously worked in family services and NDIS Support Coordination.

Allison is a passionate advocate for all individuals’ right to access resources, opportunities and supports they require. In her work she focuses on building relationships based on honest and transparent interactions. Allison holds special interest in working with children, adolescents and their families but enjoys working with participants of all ages.

Tamara Wolf

Behaviour Support Practitioner

Tamara Wolf

Behaviour Support Practitioner

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Tamara has Diplomas in Mental Health, Alcohol and Other Drugs and Community Services and she is trained in acceptance and commitment therapy for trauma related disorders.  She is also currently studying a Bachelor of Health Science.

Tamara has worked across various roles within genU, with a primary focus on psychosocial disabilities and recovery.

Tamara is passionate about supporting people to live rich and meaningful lives. Special interests include trauma-related disorders and working with people from the LGBTIQ+ community. 

Rebecca Hunter

Behaviour Support Practitioner

Rebecca Hunter

Behaviour Support Practitioner

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Rebecca is a qualified Social Worker with 15 years’ experience in the community sector in Australia and the UK. She has worked in a variety of roles including supporting young at-risk adolescents, providing case management support to individuals and families with complex needs and, most recently, providing Support Coordination within genU. Rebecca has supported individuals with varying needs and has a particular interest in working with children and young people.  

Rebecca supports people to reach their goals and live fulfilled lives. She embraces the opportunity to work collaboratively with individuals and their support network.

Emily Dunlop

Behaviour Support Practitioner

Emily Dunlop

Behaviour Support Practitioner

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Emily is a Registered Nurse and Behaviour Support Practitioner, with multiple degrees including a Bachelor of Nursing, a Graduate Diploma in Psychology, and a Graduate Diploma of Genetic Counselling.

Emily comes to the genU Behaviour Support team with an 18-year career within public and private healthcare with vast experience in hospitals, residential aged care settings, forensic and mental health settings, after-hours crisis care and behaviour support.

Emily’s experience in senior nursing positions within public and private residential aged care, along with other practice areas, allows her to bring her exceptional knowledge and passion for the sector to her role as a behaviour support practitioner at genU. Emily enjoys supporting people living in residential aged care, including those living with dementia, mental ill-health or those approaching end of life, as well as supporting those who love and care for them, to ensure they attain the highest possible quality of life.

Mackenzie Crane

Behaviour Support Practitioner

Mackenzie Crane

Behaviour Support Practitioner

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Mackenzie joined genU in 2020 and holds a Bachelor of Psychology with Honours. This degree included a study abroad program in Art Psychotherapy.

A former Support Coordinator, Mackenzie has a deep understanding of the NDIS and is experienced in supporting individuals with complex needs to overcome barriers. She has a keen interest in working with children, young adults and their families, and brings a warm, collaborative and compassionate approach to her work with participants. 

Mackenzie is also passionate about empowering people to have greater choice and control in their lives, and committed to delivering best-practice support in a safe and welcoming environment.

Please note: We will assess your referral and let you know if we can accept within 2 business days