Support at Home
If you or a loved one receive support at home, changes are coming from 1 November 2025 that could affect your funding, services, and provider options. genU is here to make sense of the changes and help you continue living independently, with confidence.
Download our Support at Home guide
Our simple PDF guide helps you understand the changes, navigate services, and make the most of your aged care funding at home.
Key Features of the Support at Home Program
New Classification System
Participants will be assessed into one of 10 funding classifications:
- 8 ongoing classifications
- 2 short-term classifications
This system offers a more tailored approach compared to the previous 4-level HCP system, with the highest ongoing classification providing up to $78,000 per year in support.
Improved Access to Services
Additional funding aims to reduce average wait times for services to a target of 3 months by 1 July 2027, ensuring timely support for those in need.
Defined Service List
The program includes a clear list of services, categorized into:
🏥Clinical Care: e.g., nursing, physiotherapy
🚶 Independence Support: e.g., personal care, transport
🧹Everyday Living Assistance: e.g., cleaning, meal delivery
This structure provides clarity for participants and providers on available services.
Quarterly Budgets with Flexibility
Participants will receive a quarterly budget aligned with their funding classification. They can carry over up to $1,000 or 10% (whichever is higher) of unspent funds to the next quarter, offering flexibility in managing their care.
Transparent Pricing with Caps
Service providers will charge for services after delivery, adhering to government-set price caps to ensure affordability and prevent overcharging.
Assistive Technology and Home Modifications
A separate funding scheme provides upfront access to assistive technologies and home modifications, eliminating the need to save package funds for these supports.
Enhanced Restorative and End-of-Life Care
- Restorative Care Pathway: Offers up to 12 weeks of intensive allied health support, doubling the current STRC duration.
- End-of-Life Care Pathway: Provides priority access to services for those with less than 3 months to live, with up to $25,000 in additional support over 12 weeks.
Support for Diverse and Remote Communities
Grant funding will be available to assist service providers in rural, remote, and diverse communities, ensuring equitable access to care across Australia.
Participant Contributions Framework
Under the new program, participants will contribute to the cost of some services based on their income and assets, using the Age Pension means test. Certain services will remain free of charge, and contributions will only apply to services received.
How to access Support at Home services
1. Register with My Aged Care: Call 1800 200 422 or visit myagedcare.gov.au to begin the process.
2. Assessment: Undergo a comprehensive assessment to determine your care needs and appropriate funding classification.
3. Choose genU as your provider: Select genU to deliver your tailored care services.
4. Collaborate with your Care Partner: Work with a dedicated Care Partner to develop and manage your care plan.
With over 70 years of experience, genU is dedicated to providing compassionate, personalised care.
Our team is here to:
- Guide you through the Support at Home program
- Develop a care plan tailored to your needs
- Ensure you receive the services and support to live independently at home
If you have any questions, the genU Connect team is here to help.
Fill in the form below to receive our Support at Home Guide to find the right support for you at home.
FAQ - Support at Home
Support at Home is a new government program starting 1 November 2025. It will replace the current Home Care Packages and Short-Term Restorative Care, offering a simpler, more flexible way to get aged care services at home.
Download our PDF guide here.
You may be eligible if you are:
- 65 or older, or
- 50 or older if you're Aboriginal or Torres Strait Islander, or at risk of homelessness.
You’ll need an assessment through My Aged Care.
There are three main service types:
- Clinical care – nursing, physio, and health support
- Independence support – personal care like dressing or transport
- Everyday living – help with cleaning, gardening, or shopping
ou’ll be assigned a funding level based on your needs - up to $78,000 per year. Extra support is available for assistive technology, home modifications, and end-of-life care.
Yes, depending on your income and assets.
- Clinical care is fully funded
- Other services may have co-payments
Costs are capped and fair, based on what you use.
If you’re already receiving care or on a waitlist as of 12 September 2023, you’ll be protected under the “no worse off” rule. Your funding and fees will remain stable.
Start by registering with My Aged Care:
- Call 1800 200 422 or
- Visit myagedcare.gov.au
genU can help you with your application and guide you through the process.
Yes! You can choose any approved provider. If you’d like genU to support you, just nominate us during your My Aged Care assessment.
A Care Partner is someone who helps you plan and manage your services. They work with you to adjust your care as your needs change - like a personal guide through the aged care system.
CHSP will continue until at least July 2027. If you only need low-level support, you might qualify for CHSP instead of Support at Home. genU can help you figure out what’s best for you.