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At genU, we get a lot of questions about the NDIS. We’ve put our most common questions together, along with our answers. Find the information you’re looking for!

If you don’t see an answer to your question, don’t hesitate to get in touch with our friendly team using the contact form.

Applying to the NDIS

It’s simple, give the NDIS Access Team a call on 1800 800 110 to make an Access Request, alternatively you can complete this online by going to the NDIS website at www.ndis.gov.au

Yes, we can!

We can support you to access a provider who can connect you with a Local Area Coordinator. Alternatively, we can assist you to submit an ‘Access Request Form’ to enable consideration of your eligibility.

There is a simple ‘Am I eligible?’ test on the NDIS website to assist people who are seeking access to the NDIS. You can take it here: https://www.ndis.gov.au/applying-access-ndis/am-i-eligible

We would encourage you to complete an Access Request and the NDIS will communicate your eligibility with you as your request is considered and progressed.

Good question! A service agreement helps participants and genU to be clear about what has been agreed to and outlines the expectations and how the supports will be delivered.

Hmmm, another good question. We would encourage you to discuss your concerns with your NDIA Planner, your Local Area Coordinator (LAC) or your genU Support Coordinator. All of these people will be able to support you to get the most out of your plan and fix any issues or unexpected challenges along the way.

NDIS plan funding and support levels

Yes. People with a psychosocial disability related to a mental health issue, (usually a severe and persistent mental illness) can access the NDIS as long as they meet the NDIS Access requirements. It is important to note that not everyone with a mental health issue will have a psychosocial disability.

Your NDIS Planner will add funding to your plan based on your goals and what is considered ‘reasonable’ and ‘necessary’ to achieve your goals. This NDIS funding is, in addition, to support you receive from your family, friends, and other community and government services.

NDIS Plan can run from 12 months up to a maximum of 36 months (it can be reviewed by the NDIS anytime during these times.)

genU and the NDIS

  • Occupational Therapy
  • Support Coordination
  • Pathways to Employment
  • School Leavers Employment Support
  • Online and Community Based Connection and Engagement Programs
  • School holidays and Camps (genU Adventure Program)
  • Recreation and Leisure Support
  • Individualised Support (in-home, in the community, food preparation)
  • Accommodation- via Shared Individual Living support within a variety of properties- some owned by genU and others owned by Supported Disability Accommodation providers.

The role of a Support Coordinator will vary depending on the level of Support Coordination you receive – level 1 support connection, level 2 support coordination or level 3 specialist support coordination.

Generally, however, a Support Coordinator will support you to understand and implement the funded supports in your plan and link you to community, mainstream and other government services. A Support Coordinator will focus on supporting you to build skills and direct your life as well as connect you to providers.

Your Support Coordinator will assist you to negotiate with providers about what they will offer you and how much it will cost out of your plan. Support coordinators will ensure service agreements and service bookings are completed. They will help build your ability to exercise choice and control, to coordinate supports and access your local community. They can also assist you in planning ahead to prepare for your plan review. Support coordinators will assist you to ‘optimise’ your plan ensuring that you are getting the most out of your funded supports.

Not all providers need to be registered providers. However, registration provides some assurance to NDIS participants that the provider’s services and supports meet the level of quality and safety stated in the NDIS Practice Standards.

You can only access unregistered providers if your NDIS plan is Plan Managed or Self Managed. Whereas if you are NDIA Managed, your options are restricted and you can only access NDIS registered providers.

Accessing Supports

The NDIA completes plan reviews towards the end of your current NDIS Plan. The purpose of a plan review is to check-in in to see how you are going with your current NDIS Plan and if your circumstances have changed in the last year. You may need to provide assessments or reports from some of the service providers. This shows how your supports and services are helping you achieve your goals. These reports may also include recommendations for supports and services you might need in the future. The NDIA Planner will then decided if you need more funding, the same level of funding or less funding in your next NDIS Plan. If you have a Support Coordinator, they will help you with this.