genU Policies & Guides

At genU, one of our cornerstone values is integrity. We’re committed to earning the trust of our clients, their families and others within the genU community by always adhering to our values.

The following policies and statements are an important part of this commitment.

genU provides the quality and diversity of services and supports that enables our clients and consumers to overcome barriers and thrive in their communities. We operate throughout Australia with over 3000 staff and 400 volunteers.

Our Code of Conduct is designed to help each and every one of us live the genU values of welcoming, respectful, integrity, courageous and excellence. It reflects our commitment to clients and workers and provides guidance for all engaged by genU to put our values into practice every day.

Our commitment to the highest standards and to our values helps us employ great people, deliver great services and attract loyal clients. Trust and mutual respect among our workers are the foundation of our success, and they are something we need to earn every day.

The code covers a variety of topics which help equip you with the information necessary to make the right decisions and to ensure that everything you do reflects our values. When we take the time to do what is right, we act with integrity and build respectful relationships, making the organisation and our reputation stronger.

Code of Conduct 2020 (1.3MB)

The genU Whistleblower Hotline is an independent service run by STOPline. You can contact (anonymously if you wish) STOPline to report suspected incidences of fraud or misconduct.

STOPline is an Australian company which specialises in providing integrity through whistleblowing services. It has been operating for over a decade and assists listed and private companies; local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at

Download the policy (234KB)

This is our second Modern Slavery Statement and we are proud of the work committed to, and the achievements reached by both our employees and suppliers. This Statement details the framework that controls the work and records our progress towards identifying and addressing modern slavery risks and maintaining responsible and transparent supply chains. We are extremely supportive of the Act, along with the United Nations Guiding Principles on Business and Human Rights, we understand and accept the role genU can play in reducing the issue of modern slavery.

Download our statement (3MB)

KSL’s goal is to have everyone embrace our corporate commitment to Information Security, Quality and Continuous Improvement, to understand your role, how you can contribute and embrace your own individual commitment.  In line with this policy, KSL is committed to achieving certification to the ISO27001:2013 standard and compliance to the Australian Government Information Security Manual.

Download our statement (134KB)

Karingal St Laurence Limited (KSL) is committed to ethical, sustainable, and socially responsible procurement and we expect our suppliers to hold the same level of commitment. KSL considers that our suppliers are its strategic partners in delivering the care and services that KSL provides. This Supplier Code of Conduct (SCoC) describes the obligations of suppliers engaged by KSL relating to integrity, ethics and conduct; conflicts of interest, gifts, benefits and hospitality; confidentiality and privacy; information security; corporate governance; labour and human rights; health and safety; and environmental management. KSL expects all suppliers to be aware of their obligations under the SCoC and ensure that areas of their business and supply chain meet the standards of the SCoC.

Download our statement (181KB)

Download our declaration (135KB)

KSL has agreed to engage suppliers to provide the Goods and/or Services based on the terms and conditions set out in the KSL Supply of Goods and Services T&Cs, and as such the successful supplier has represented that it is experienced in the supply of such Goods and/or Services to KSL.

Download our statement (172KB)