genU Policies

At genU, one of our cornerstone values is integrity. We’re committed to earning the trust of our clients, their families and others within the genU community by always adhering to our values.

The following policies and statements are an important part of this commitment.

genU provides the quality and diversity of services and supports that enables our clients and consumers to overcome barriers and thrive in their communities. We operate throughout Australia with over 3000 staff and 400 volunteers.

Our Code of Conduct is designed to help each and every one of us live the genU values of welcoming, respectful, integrity, courageous and excellence. It reflects our commitment to clients and workers and provides guidance for all engaged by genU to put our values into practice every day.

Our commitment to the highest standards and to our values helps us employ great people, deliver great services and attract loyal clients. Trust and mutual respect among our workers are the foundation of our success, and they are something we need to earn every day.

The code covers a variety of topics which help equip you with the information necessary to make the right decisions and to ensure that everything you do reflects our values. When we take the time to do what is right, we act with integrity and build respectful relationships, making the organisation and our reputation stronger.

Code of Conduct 2020 (1.3MB)

The genU Whistleblower Hotline is an independent service run by STOPline. You can contact (anonymously if you wish) STOPline to report suspected incidences of fraud or misconduct.

STOPline is an Australian company which specialises in providing integrity through whistleblowing services. It has been operating for over a decade and assists listed and private companies; local, state and Commonwealth public sector bodies and not-for-profit organisations. Further details are available at

Download the policy (377KB)

The genU Group’s first Modern Slavery Statement outlines the steps we have taken to identify, manage and mitigate the specific risks of modern slavery in our operations and supply chain. genU is committed to operating our business lawfully, creating a more sustainable supply chain and ensuring ethical practices.  As such, we are extremely supportive of the Act along with the United Nations Guiding Principles on Business and Human Rights and are working closely with our suppliers and partners to ensure full compliance with the Act.

Download our statement (334KB)