Media Hub

We believe in being transparent, so come and learn more about everything happening at genU.

In the Media Hub, you can find out everything you need to know about our organisation.

We pride ourselves on delivering high levels of care and support for the people who matter most — our clients and their families. The Annual Report gives a clear picture of what we’ve achieved.

A Financial Statement Report has been produced separately and is available to members and significant funders. 

We welcome your comments and feedback about any of our annual reports, so please email them to us via

Download the genU Annual Report 2021(6MB)

The past year (2020/2021) has been about setting the foundations from which the continued delivery of the Strategic Plan 2019-2024 would build.

To this end it has been a successful year which has seen the completion of key strategy pieces, the start of some important major projects and the delivery of some small yet impactful improvements.

The foundations are now in place and the strategic directions are set. The 2021-22 year will be about delivering real change and benefit both to our clients and our staff.

Download Delivering Our Strategic Plan (436KB)

From humble beginnings, the genU story commenced over 65 years ago. Many chapters have been written, and the next chapter in the genU journey is constantly evolving.

Although the organisation has advanced over this period, one constant has never changed: our dedication to empowering people to reach their full potential!

“Success is a journey, not a destination” and as genU continues to evolve and mature, we must remain agile to adapt to the continually changing and competitive markets in which we operate.

The 2019-2024 Strategic Plan has been informed by key stakeholders and market analysis and will guide the future direction of genU.

Download the Strategic Plan (1MB)

The Disability Royal Commission was established in April 2019 in response to community concern about widespread reports of violence against, and the neglect, abuse and exploitation of, people with disability. The Disability Royal Commission is investigating:

  • Preventing and better protecting people with disability from experiencing violence, abuse, neglect and exploitation.
  • Achieving best practice in reporting, investigating and responding to violence, abuse, neglect and exploitation of people with disability.
  • Promoting a more inclusive society that supports people with disability to be independent and live free from violence, abuse, neglect and exploitation.

The Disability Royal Commission regularly release Issues papers to get feedback on topics from people with a disability and engage with the community.   To find out more about these Issues Papers click here.

Hearing from people with disability, their families, advocates, and the wider disability community is critical to the work of the Royal Commission. genU is committed to supporting our clients to share their experiences and to have their voices heard in an effort to improve outcomes for our clients, families and carers. As such, genU has, to date compiled two Discussion Papers in response to the Royal Commission:

  • Client and family voices on COVID-19 – prepared in response to the Issues Paper on Emergency Planning and Response and primarily focusing on the experiences of genU clients, families and significant others with communication, the provision of essential support and government and community supports during the COVID-19 pandemic.
  • Working Lives Discussion Paper – prepared in response to the Issues Paper on Employment and exploring the experiences of people with disability as they participate in mainstream employment, supported employment or community-based enterprises, work experience programs and in the search for work.

Facilitated by genU Diversity and Inclusion Advisor, Jacqui McKim, clients, their families and significant others, and supported employees were invited to share their experiences through the following opportunities that recognised the diverse literacy and communication abilities of the genU community:

  • Online surveys
  • Focus groups
  • A designated email address (
  • Private 1:1 conversations
  • Facilitated discussion groups with a specifically designed set of questions to prompt the sharing of experiences

The Client and family voices on COVID-19 is available to read now via the links below: 

Client and family voices on COVID-19 – Standard English
Client and family voices on COVID-19 – Easy Read

The Working Lives Discussion Paper is also is available to read now via the links below: 

Working Lives Discussion Paper – Standard English 
Working Lives Discussion Paper – Easy Read

For more information on the Disability Royal Commission click here.
You can share your experience with the Disability Royal Commission.

A number of Australian Government-funded services are available to assist those requiring support during the Disability Royal Commission. These services are provided through agencies external to the Royal Commission and include:

  • Legal Advisory Services
  • Emotional Support Services
  • Legal Financial Assistance Scheme
  • Advocacy Services

Further Information on all of these services are available here.
If you would like to contact the Royal Commission directly, click here.

You can also contact the genU team on 1300 558 368

At genU, we’re committed to building inclusive communities. For us, that means a strong dedication to joining our national efforts towards reconciliation.

So, as the first step on the journey to reconciliation, we wrote an action plan to signify our public commitment to reconciliation and lay the foundations for initiatives.

Our Reflect RAP begins with deep involvement in building the cultural competency of all members of our organisation. As an organisation, we will put into action our belief that we will achieve more together, by building relationships with Aboriginal and Torres Strait Islander peoples and building organisational awareness of their cultures, histories and achievements.

In successive plans, we will continue to establish a RAP governance framework and identify opportunities to improve respect and life outcomes for Aboriginal and Torres Strait Islander peoples.

Download the PDF (5MB)

As the leading character in a short film, Jeremy creates substantial awareness of living with a disability in a meaningful and funny way. He helps to lift the lid on stereotypes about living with a disability.

Jeremy the Dud was deliberately created to be thought provoking, as director Ryan Chamely says; “I would love for people to think about how they treat people, regardless of their intentions, some people with great intentions can still be way off.”

Some viewers may find this film confronting, viewer discretion is advised.

Watch the video here.

This film is a joint project between genU and Geelong’s Robot Army Productions.